Learn how to add an unsubscribe link to your email. Likewise, you can permanently delete a user's info from your list. We will explain how to do it in this article both ways.
- Unsubscribe a contact.
- Permanently delete a contact.
Why this is important
If you manually process unsubscription requests properly, you can maintain a good sender reputation. Therefore, your deliberability will not be affected. Caution: Differentiate between Deleting vs unsubscribing a contact.
How to remove a contact
Unsubscribe a contact
To unsubscribe a contact manually, follow these steps:
- 1. Select the Contacts tab.
![](https://support.cakemail.com/hc/article_attachments/4405634108571/082ED574-5063-48A2-88B4-7AC675D1674A_4_5005_c.jpeg)
- 2. Choose your list.
![](https://support.cakemail.com/hc/article_attachments/4405634219547/CE3A5EE2-085F-4616-B867-C695822E58D2_4_5005_c.jpeg)
- 3. Find, with the magnifying glass, the contact email.
![](https://support.cakemail.com/hc/article_attachments/4405634219291/7FD16F10-C04E-46BA-8FB9-E1384E2C1AA2_4_5005_c.jpeg)
- 4. Click on the ... in the contact line.
![](https://support.cakemail.com/hc/article_attachments/4405634219931/A7006973-F052-4FBB-A9CD-195908E887AC_4_5005_c.jpeg)
- 5. Select Unsubscribe. *You will also be able to edit, delete or add this contact to the
![](https://support.cakemail.com/hc/article_attachments/4405634220187/35383A02-3052-455E-A24E-3F840643410F_4_5005_c.jpeg)
- 6. The unsubscribe message will pop up on the top of your page to confirm the action.
Permanently delete a contact
You can also remove contacts from your list permanently. Note that all information will be lost. Here's how to do it:
- 1. Select the Contacts tab.
![](https://support.cakemail.com/hc/article_attachments/4405634108571/082ED574-5063-48A2-88B4-7AC675D1674A_4_5005_c.jpeg)
- 2. Choose your list.
![](https://support.cakemail.com/hc/article_attachments/4405634219547/CE3A5EE2-085F-4616-B867-C695822E58D2_4_5005_c.jpeg)
- 3. Find, with the magnifying glass, the contact email.
![](https://support.cakemail.com/hc/article_attachments/4405634219291/7FD16F10-C04E-46BA-8FB9-E1384E2C1AA2_4_5005_c.jpeg)
- 4. Click on the ... in the contact line.
![](https://support.cakemail.com/hc/article_attachments/4405634219931/A7006973-F052-4FBB-A9CD-195908E887AC_4_5005_c.jpeg)
- 5. Select Permanently delete.
![](https://support.cakemail.com/hc/article_attachments/4405634220187/35383A02-3052-455E-A24E-3F840643410F_4_5005_c.jpeg)
- 6. The delete contact page will pop up and you will need to click Delete to confirm the action.
![](https://support.cakemail.com/hc/article_attachments/360096775474/Screen_Shot_2020-11-09_at_3.00.59_PM.png)