Delivery Troubleshooting

Under Review

If you are reading this, it is very likely that you have had one of your mailings flagged for review by our compliance team.

Understanding and setting up private sender email addresses

Your sender email address is what identifies you to recipients so they can recognize you. It's also a required field when you create your email campaign since it's used to identify you as the sender in our Application.

Using a private email address domain

The part of an email address that follows the @ symbol is known as the domain. The most popular email providers for personal emails are Gmail, Outlook, and Yahoo.

Branding your sender domain

A reputable branded email address ensures reliable delivery and prevents spam marking.

Why is my email going to the Junk folder?

If your emails are being sent to the Junk or “Spam” folder, there’s usually a good reason, and we can help. The first rule is not to panic, this very common Email delivery issue can often be fixed very easily.

Difference between an open and an implied open

Your campaign has been sent and your contacts have opened it – so why does not the campaign show any statistics? This is where understanding the difference between an open and an implied open comes into play.

Understanding image display in emails

Dealing with account suspensions

Email delivery delays

Blacklisting of my domain

An explanation of blacklists

My email does not reach the recipient

Sometimes, emails may not reach the intended inbox. In this article, we will learn why this happens and how to resolve it.

Understanding bounces, unsubscribes and complaints

A list's complaints, bounces, and unsubscribes indicate its overall health and quality.

Deliverability basics

Feedback loops

Understanding role-based emails

Role-based email addresses (like admin@, help@, sales@) are addresses that are not associated with a particular person, but rather with a company, department or group.